Ethics

The purpose of this group is to network and discuss ethics and massage therapy.

Sexual harrassment in an online Yahoo "Review"

Hi All: I am posting to alert you to a problem you may also encounter. I put a similar warning on the "Massachusetts Massage Therapists" group:

On Jan. 28, 2011, I became aware that someone (a person totally unknown to me) had posted a review on "Yahoo Local" explicitly alleging that my business includes sexual services. The review had been posted in May 2010 and I was totally unaware that it has been online on the Yahoo Local page for my town for 9 months!! I don't actively monitor that site and I had no idea this information was out there. I have 25 years in this industry as a respected massage therapist, I teach ethics in an accredited massage program and I have the highest reputation in this field. I have no idea who this "reviewer" is, or why I was targeted with his slanderous false claims. I have no  doubt that this has damaged my business and I have no idea how much my reputation may have been damaged with potential new clients, neighbors and others who have read his "review" which shows up on the Local page for my hometown.

I have been attempting damage control for the past 3 days and have had a very sluggish response from Yahoo - they appear to have removed some of the links to his comments, but other links are still easily available from a local search.

It appears that the only way I could have prevented this is to regularly monitor ALL the potential business review sites that may list us by our business phone number: Yahoo, Bing, Google, Yelp, etc. A giant time suck!

This whole experience has been a trauma and a lesson learned through the most distressing experience. I would like to know if anyone else has been targeted in this way. Also to warn you to check these review services for your own business.

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    Daniel Cohen

    I was worried about a review on Yelp. I responded to the review. Many people finding me on Yelp now say it was the way I responded that made their decision to come in. Don't be so worried about the reviews. People who use review sites are pretty good at figuring out if they are accurate or not.

     

    There are more important things to worry about and spend time on.

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    Eve Demey

    I am really sorry.

    So far nothing similar .

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    Nancy Wilde

    Thanks Diedre - that is great information!

    Diedre Seeley said:
    Try Google alerts -- for your name, your business name, etc.  I get reports every day.