Good stuff, Kris, as always~

Hi Kris, This is a good question. I used to work in a chiropractic office and most of the patient's looked to the Dr for when they should reschedule. Now, I am starting out on my own, and know this will probably be an issue. What I have done previously is, when I first see my clients I sit and ask questions to find out what is going on with them and what it is they are looking for in the massage sessions. Some are just looking for the de-stressing and relaxation, others want that chronic issue to go away. Once I know what they are looking for, then we can work together on a plan that they feel will bring them the best benefits. Once I have worked on them, and they can feel that they definately need the work, they are more open to re-booking. When they come out of the room, I always have my appointment book open. If they don't know what their schedule is, then I write their name & phone number on my book and tell them I'll call in a week, 2 weeks, a month etc -  they always say "OK". It seems to work.