Scheduling Appointments

Replies to This Discussion

Permalink Reply by Relax & Rejuvenate on March 17, 2010 at 12:39pm

We have modified a fleet management/scheduling program called ServiceCEO for business. It is set up to manage technician teams covering "zones" - which for us is a city.

It even text msgs appt info to the techs, emails invoices to clients and you can process CCs through it after each appt check out, generates earnings reports for employees and contractors, etc.

It was not cheap -- about $7k plus the time spent customizing the fields to our business needs -- but we were able to cut our PT bookkeeper back to 16 hours a week from 24.

Permalink Reply by Bridget Turnbach on March 17, 2010 at 4:43pm

Dear Relax,
I am so excited to hear you incorporated ServiceCEO into your booking and scheduling porgram. Mobile Scheduling Company is powered by ServiceCEO with an added bonus, you can now book your appointments in real time with a Google Map intergration. Please give me a call if you are interested or we can talk with Mike Fuller at Service CEO to get you and "update" for your in place system. Thanks for the comment.

Relax & Rejuvenate said:

We have modified a fleet management/scheduling program called ServiceCEO for business. It is set up to manage technician teams covering "zones" - which for us is a city.

It even text msgs appt info to the techs, emails invoices to clients and you can process CCs through it after each appt check out, generates earnings reports for employees and contractors, etc.

It was not cheap -- about $7k plus the time spent customizing the fields to our business needs -- but we were able to cut our PT bookkeeper back to 16 hours a week from 24.

Permalink Reply by Relax & Rejuvenate on April 6, 2010 at 2:41pm

We don't really need the GPS features you developed. We only work with contracted hotels in a defined area, and we know where our MTs are and they can all get to any of our locations within about an hour.

Because 75% of our work is assigned to employees working a set schedule, we have elminated a lot of the guess-work and back and forth of trying to schedule mobile services. Our Resevations Center works just like a bricks-and-mortar spa -- we confirm and book based on scheduled availability, not based on trying to track down 1 of 15 practitioners on our Rosterd and getting someone getting from Point A, B or C to Point D.

Guests don't expect the Domino's Pizza model of "how soon can you get here", that is mainly a fabrication of hotel concierge trying to impress the guests by how many hoops they can jump through to get a tip. We have spent most of the past decade beating that behavior out of our clients' guest services teams, and it has paid off with greater sanity for all and more efficient and increased bookings as well.

Permalink Reply by Bridget Turnbach on April 12, 2010 at 6:36am

MSC is a huge value add on that works with the way clients think rather then "beating it out of them". It's not so much how soon can you get here rather increasing your mobile spa's coverage area and managing providers more effectively and yes, not missing same day appointments. Not all Mobile Spa's have built in contracts that provide a constant source of revenue that allows for set schedules of therapists. Thank you for your feedback.

Relax & Rejuvenate said:

We don't really need the GPS features you developed. We only work with contracted hotels in a defined area, and we know where our MTs are and they can all get to any of our locations within about an hour.

Because 75% of our work is assigned to employees working a set schedule, we have elminated a lot of the guess-work and back and forth of trying to schedule mobile services. Our Resevations Center works just like a bricks-and-mortar spa -- we confirm and book based on scheduled availability, not based on trying to track down 1 of 15 practitioners on our Rosterd and getting someone getting from Point A, B or C to Point D.

Guests don't expect the Domino's Pizza model of "how soon can you get here", that is mainly a fabrication of hotel concierge trying to impress the guests by how many hoops they can jump through to get a tip. We have spent most of the past decade beating that behavior out of our clients' guest services teams, and it has paid off with greater sanity for all and more efficient and increased bookings as well.