massage and bodywork professionals
Massage Establishment Owners
This group will discuss massage aspects from the owners viewpoint and try to give ideas on how to save money and activities concerning therapists.
Do you have Performance Standards?
Do you have for your employees / does your employer have for you, performance standards?
Examples- number of sessions, percent rebooked or repeat clients, customer satisfaction scores etc.
Do you have a performance based pay system or bonuses for achieving goals?
How do you implement them?
Examples- number of sessions, percent rebooked or repeat clients, customer satisfaction scores etc.
Do you have a performance based pay system or bonuses for achieving goals?
How do you implement them?
Jessica Weagle
Mar 12, 2010
rudy m smith
7-8 clients per day
don't need a boss - my clients are the boss
expectations - give them all I've got and they will keep coming back; this is also my business model for the last 25 years.
Clients pay me well above average plus tips for my efforts.
Mar 12, 2010
Relax & Rejuvenate
Cilents who buy 2 or more products are 7x more likely to return for services and other products within 90 days. No point in measuring repeat rates when we know the #1 driver of repeats!
Massage Therapists need to be a 30% Sales:Service, Estheticians at 100%
not only is the goal directly tied to sales commission (10% on all products), but also on the hours you work and your hourly pay (we pay hourly + Fee per treatment).
If you are at less than 50% of your goal, your hourly rate is reduced to Min. Wage for Tipped Employees and you are likely to lose a shift from your sked.
50 - 90% of Goal, hourly rate is Minimum Wage and you keep your hours.
At or above Goal, $10/hour plus you can pick up shifts if you are not already at 40/wk.
Having the whole spa at 50% sales to service is the financial equivalent of doing 50% more services, but you still have your treatment rooms available for more services and more sales!
Jul 15, 2010