a community of practitioners
Ok, so we have a client that has been seeing me for massage since 2005 (off and on) and after continual conversations has given me reason to dismiss them from our spa. Therapists come out mortified because she keeps making "sex" sounds during the massage session. She had been talked to by me a while back and was acting appropriately for some time but yesterday my staff informed me that she did this very loudly and other pedicure clients heard and were upset by the behavior. It was a male therapist in the room with her which makes things even worse. I need help with a client dismissal letter because I don't want her in my place anymore. She never actually pays for anything just buys things from our radio auction. She still has 3 or 4 certificates left and we had been trying to get them over with but this is the last straw. Thank you for your help.