Do words matter?

Many of us have experienced the feeling of walking into a beautiful spa, full of wonderful aroma's, beautiful designs, and a relaxing effect like no other. Many of the professionals are well trained and provide valuable assistance to the clientel. Like any experience it may take just one bad moment or action to distort the clients peace of mind.

I was speaking with a Spa Director at a Ritz Carlton Resort. This person informed me that one of the therapists employed at their establishment was providing a 30 minute reflexology treatment to one of the guests. The therapist informed the client that, they have problems, in specific organs, based on what was interpreted by the therapist.

The client grew concerned and anxiety followed.

The client proceeded to go to their doctor and found out that everything was ok, which finally gave her relief. We can assume that her spa experience at best, lasted no more than 8 hours that day, however the anxiety and torment lasted several days, until she could get in to see her doctor. Does this seem like a reasonable exchange? One day of bliss, for several days of torment? This example, is one of many in the spa industry today. It is never appropriate to create undue anxiety in any client. We must always be concious of the words we use and how we use them. In doing so we may enhance a persons quality of life, and create new hope, where some, or all hope, may have been lost!!

We have had the privelage, of providing reflexology training, in some wonderful world class spa's, and we agree, there is always room for improvement. Taking a procative approach to situations before they present themselves is considered wise and beneficial to all concerned. If I might quote an older phrase which says; "An ounce of prevention is worth a pound of cure."

May we all see ways to make our path, a blessing to others.

www.orthoflexology.com

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