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Which online scheduling works better for your clients--Schedulicity or GenBook?

I am curious to see how many therapists are utilizing online booking companies to enhance their businesses! Have you used these companies or another one? Have you had a good or bad experience? Most importantly, how do your clients like the "convenience" of booking appointments themselves?

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Permalink Reply by Frank J on March 10, 2011 at 9:37pm
i use clickbook.net I have the free version. the only thing i think is a con is you cant put it on fb. but you can pretty much do everything else
Permalink Reply by Kelly Donahue on March 11, 2011 at 6:15pm

I can attest to "schedulicity" in that Clients love the easy access, flexibility,etc.It's also user -friendly from the LMT's end.

I know of no one using "GenBook" but have wondered about this as an option.

 

Anyone using GenBook for their practice ??

 

K -

Permalink Reply by Michael Wilson on March 11, 2011 at 7:07pm

Hi

My name is Michael Wilson and I'm the Director of New Media for Schedulicity.  I just wanted to reach out and offer to answer any questions or help in any way, if necessary.  I also wanted to send along a pic of what your clients receive when they schedule with you through Schedulicity.

They get their own home page where they can see and manage all their upcoming appointments with your business; as well as:

1)  Cancel and Reschedule with you as long as their outside of the cancellation parameters that you select

2)  Add their appointments to their Google, iCal or Outlook calendars if they organize their life that way

3)  A google map to your business, in case they've never been.

4)  The ability to recommend your business to all their friends on Facebook (HUGE) with a link that will take their friends to your online scheduling page; and

5)  The ability to rebook from a past appointment by just clicking on the 'Book again' link.

 

Just wanted to make sure you knew what your clients would be seeing/getting.  

 

Please let me know if I can help.

 

Kindest regards,

 

Michael Wilson

Permalink Reply by Nancy Henson on March 13, 2011 at 2:37am
Thank you Rajam! I plan on doing that to find out which one in the end will ultimately work for me. I am leaning towards Schedulicity but I know my employer utilizes MBO and it has worked well for their business. I REALLY like the addition of being able to purchase gift certificates within the same system.
Permalink Reply by Nancy Henson on March 13, 2011 at 2:39am
In one week, I am going to sign up for the free trial! I have spent a lot of time on your website already, so I am looking forward to having my friends and clients test it out :) Thank you for the additional information!

Michael Wilson said:

Hi

My name is Michael Wilson and I'm the Director of New Media for Schedulicity.  I just wanted to reach out and offer to answer any questions or help in any way, if necessary.  I also wanted to send along a pic of what your clients receive when they schedule with you through Schedulicity.

They get their own home page where they can see and manage all their upcoming appointments with your business; as well as:

1)  Cancel and Reschedule with you as long as their outside of the cancellation parameters that you select

2)  Add their appointments to their Google, iCal or Outlook calendars if they organize their life that way

3)  A google map to your business, in case they've never been.

4)  The ability to recommend your business to all their friends on Facebook (HUGE) with a link that will take their friends to your online scheduling page; and

5)  The ability to rebook from a past appointment by just clicking on the 'Book again' link.

 

Just wanted to make sure you knew what your clients would be seeing/getting.  

 

Please let me know if I can help.

 

Kindest regards,

 

Michael Wilson

Permalink Reply by BodyWork'Er on March 13, 2011 at 6:27am

Appointments-Plus.com , I have nothing but good things to say about these guys.

 

Permalink Reply by Marc Woodward on March 14, 2011 at 1:56am

Hello Nancy and all on this Forum.

Thousands of businesses trust their scheduling to Genbook. Massage Therapists in particular love Genbook's ability to auto-collect and publish customer reviews of their business. Genbook optimizes these reviews for Google so their business is marketed effortlessly across the internet. 

Recognizing you are looking for direct feedback rather than a marketing pitch, you can check out some of our Genbooker Testimonials on our website (http://genbook.com/genbooker_testimonials_1.html) and on our Facebook page (http://www.facebook.com/GENBOOK?sk=app_6261817190).

 

I would also like to point out that Genbook is ABMP's Preferred Online Scheduling partner. ABMP Members receive a 15% Lifetime Discount on Genbook. Sign up on a 30-Day Free Trial here: http://www.genbook.com/abmp/   

Happy to answer any questions you may have.

Best,

Marc

Marc Woodward

VP Marketing & Business Development

Genbook.com

 

Permalink Reply by Rebecca Legamaro on March 15, 2011 at 11:19am

Thanks BodyWork'Er, we appreciate the compliment!  We are so glad that you are happy with our service.

 

Appointment-Plus is celebrating our 10 year anniversary providing industry leading on-line scheduling.  

 

We offer secure on-line credit card payment processing, packages, gift certificates, customizable client views, integration with iContact for marketing, text message reminders and so much more.  This year we are adding new features such as social media marketing integration, smart phone apps, an updated administrative view and additional business features.

 

We are also the only on-line scheduling software that offers you FREE training with a dedicated Setup Coach.  And last but not least we have an excellent LIVE support department, our Accurate Answers team.

 

You can find out more about Appointment-Plus by visiting us on Facebook or going to www.appointment-plus.com

 

Regards,

 

Rebecca Legamaro

Social Media Specialist

Appointment-plus.com

Permalink Reply by Bill Lange on March 15, 2011 at 11:54am
Hello Nancy and other members of the ABMP community.

My name is Bill Lange.  I'm co-founder and CEO of Full Slate (www.fullslate.com).  I'd like to encourage you to take a look at our online scheduling solution. 

I think Rajam hit the nail on head by encouraging you to try the various solutions and find the one that works best for your specific needs.

Here's why we think you should take a look at Full Slate:
  • Easy to use - The typical therapist/provider can't afford to spend a bunch of time learning a new system or grappling with confusing settings.  And clients will just pick up the phone if online scheduling is too confusing.  We designed Full Slate to be intuitive and easy to use.  Our customers (and their clients) rave about how easy Full Slate is to use.
  • Grow with your business - Full Slate works for a sole-proprietor who is just starting out or a large, mature practice.  We're constantly adding new features - many of which are the result of specific requests from customers.
  • Here to help - If you do have a question, you want an answer quickly.  We offer free, comprehensive and timely customer support via phone, email and chat.

I hope you will take the time to try Full Slate.

Thanks,
Bill
http://www.massageprofessionals.com/?vkey=Mjg4NzI3NDpFVjoxMzc5NzIzO...
Permalink Reply by Michael Wilson on March 15, 2011 at 4:37pm
Nancy

Please let me know if you have any additional questions or if you would like a personal web demo.

All the best

Michael Wilson
michael@schedulicity.com
Permalink Reply by Philip Whitmore on March 21, 2011 at 9:41am

I have a small clinic with 8 massage therapists and we have used Genbooks for about a year and a half. The pros are that our customers do not have to have passwords, etc. They do not need to log in to set an appointment. I have never heard a negative remark about our online scheduling and I hear over and over how easy it is. I also like the collection of reviews that are posted on the web and that we can use in our marketing. That's a wonderful feature. For the most part I am very happy with Genbook. However, they have terrible customer service. There is no way to call them or chat online. In order to comment or ask a question you have to go through the Q&A page, navigate around until you find a place to make a comment and then hope that someone sees it, understands it, and responds in a helpful way. This does not always happen and has caused me much frustration. I would switch just for this reason if I found another site as easy to use but I haven't found that yet.

 

-Philip Whitmore

Director, Siskiyou Massage Clinic

Ashland, Oregon

Permalink Reply by Rebecca Legamaro on March 21, 2011 at 10:29am

Appointment-Plus does have a login feature however you can modify it to your needs.  One of the reasons we have a login option is so that our clients can offer their customers secure on-line payments for services, packages and gift certificates.

 

Also, we have an amazing LIVE support team.  Our Accurate Answers team is available via e-mail, chat and phone.  We also provide our clients with basic support assistance on our Facebook page.  We believe strongly in supporting our clients before and after the sale.  We give you a free dedicated set-up coach to help you get started.  Our knowledgeable and friendly set-up coaches have experience in a wide variety of service industries. They can help get you set-up and address any scheduling issues you may have.

 

I would be happy to answer any questions you have about Appointment-Plus.

 

Becky Legamaro

Social Media Specialist

Appointment-Plus

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