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Hands-On Assesment Interview
I have been asked to evaluate interviewees through hands-on assessment - 30-60 minute massage.
What do you have in mind when you are hiring / assessing? What does your mental / written checklist consist of?
Thank you very much for your input!
What do you have in mind when you are hiring / assessing? What does your mental / written checklist consist of?
Thank you very much for your input!
Views: 278
Replies to This Discussion
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Permalink Reply by Marissa on
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Hi Wendy! I'm in the same boat. My brain is firing like crazy trying to find all the need to know information. Yes, hands on is a must. I never practice or refer for something I do not have personal experience with. Where did they go to school/hours? Licensed, certified, nationally certified, insured? To name a few. What is their passion? Their driving force? If it's to make a buck, show them the door! :) Do they think outside of the box? Meaning, the obvious is not always the answer. Work ethic? Is it a job, a career, or a way of life? After your hands on interview, have them do "notes" and clean the room. With out any prompting from you. Did it meet or exceed your standards? Check their FB pages. If they are going to represent you and your company..... you never know what you may find and not want to have associated with your company. What do they expect from you and your company? Muy importante. Let me know what you come up with???!?!?
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Also, what CEUs have they taken, which ones would they like to take, and do they have a "specialty"?
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Permalink Reply by Vlad on
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Marissa listed a boatload of good ones. I think one of the biggies if I were hiring would be how well did they conduct their client interview before the massage and how good were they at taking notes. Having worked in a place where we shared clients I can tell you that bad note taking is frustrating to the other therapists, but the owner wasn't a massage therapist and so didn't know the importance of them. That, plus I think most of the therapists weren't trained properly on how to do it. I've even heard a teacher once criticize a student in an intern clinic for breaking her notes into a SOAP format and telling her that "just write that they have tight traps or whatever - you don't need to do all that SOAP stuff".
I nearly puked.
References are a good thing to check out too. I'd get personal/character ones and work ones.
Also, as for range of courses they've taken. I'd be more inclined to ask if they know how to deal with specific problems, like frozen shoulder, thoracic outlet syndrome and the like. I would also ask them about pathologies and contraindications to see if they know them. I wouldn't want a therapist that has done courses in everything under the sun and is a jacqueline or jack of all trades doing everything from aromatherapy to shiatsu and claims to be an expert in them all. Better to have a good massage therapist in my view - one that studies massage therapy continually and realizes that there's a lot to learn on that alone. The whole "the more modalities you have, the better" message that has been driven into most of us isn't necessarily true.
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Permalink Reply by Wendy Colglazier, NCTM, NBCR on
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Great! Thank you :)
What of the actual hands-on assessment itself? What limited information I have found is is from Spa Trade
specifically:
The hands-on assessment evaluates far more than whether the massage feels good. Watch for the following;
- Is the therapist applying the appropriate pressure? It should be at the guest's tolerance but not past it.
- Is the therapist demonstrating a possibility of aggression? This can be felt in the intent of the applicant's hands.
- Does the therapist appear to know the difference between pleasurable hand contact and seductive hand use and demonstrate clarity in draping?
- Is the therapist respecting personal boundaries in conversation during a massage, as well as physical boundaries?
Any other ideas?
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Permalink Reply by erwinsmith on
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During testing, the examinee listens to directions for speaking tasks from a master tape while following along in a test booklet. As the examinee responds to each task, his or her speaking dperformance is recorded on a separate response tape. Each examinee's response tape is later evaluated by a trained rater who scores the performance according to the proficiency guidelines.
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Remember one key piece of information when doing a hands on assessment: Everybody prefers a different massage. I would really look in to the technical aspects rather than how the "feel" of the massage is to you. Customer number two could hate the same massage that you just fell in love with. So, I would be looking for...proper draping, is the therapist asking about personal pressure?, did the therapist ask if there were any parts of their body they would prefer not to have massaged? ( I'm always surprised by people who say they want a full body, but could you not do the face or feet or scalp) Is the therapist too chatty? How are the transitions, are they choppy or fluid? Did the therapist start/end the session on time? How much product was used? Too much or not enough?
Wendy Colglazier, NCTM, NBCR said:Great! Thank you :)
What of the actual hands-on assessment itself? What limited information I have found is is from Spa Trade
specifically:
The hands-on assessment evaluates far more than whether the massage feels good. Watch for the following;
- Is the therapist applying the appropriate pressure? It should be at the guest's tolerance but not past it.
- Is the therapist demonstrating a possibility of aggression? This can be felt in the intent of the applicant's hands.
- Does the therapist appear to know the difference between pleasurable hand contact and seductive hand use and demonstrate clarity in draping?
- Is the therapist respecting personal boundaries in conversation during a massage, as well as physical boundaries?
Any other ideas?
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Great tips, Marissa! Thank you :)
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Permalink Reply by Judith Smith on
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Those are awesome tips, and as a sole proprietor looking to work part time as an employee it gives me alot of things to think about, to consider my responses to. Thanks again.
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Permalink Reply by Daniel Cohen on
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Does the touch instill a sense of trust and confidence as well as knowledge? Is it thorough (cover origin to insertion and get the desired response from the muscles) but keep a professional boundry making me feel secure and able to relax.
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